Customer satisfaction is very important to us.
A happy customer is the base of our business and will share the good news about his/her healthy and happy pet to friends.
If you have any problem with your order, please contact us at your convenience to 1800 317 9361 and we will do our best to make you satisfied.
In case that you are not happy with your purchase, please do not leave a negative feedback before we resolve your problem.
We guarantee that your issue will be solved quickly.
All domestic packages are shipped Free of charge to the whole Continental USA (Unless other shipping method was selected during checkout)
We ship within two business days of payment, usually sooner.
Standard FREE shipping takes between 3-7 business days via USPS with tracking.
Export orders are welcome. Shipping charges will apply and must be accepted before shipping. Buyer is responsible for import duties.
We do not ship to P.O. BOXES
PLEASE PROVIDE YOUR PHONE AND CORRECT FULL PHYSICAL ADDRESS
In the unlikely event that you would like to return your purchase, we gladly allow returns that are processed within 30 days of purchase.
We suggest that you contact us via email first to assess what did not work for your pet and maybe offer advice on how to fix it before you send it back.
Please contact us for a return authorization number (RMA) and provide the return shipping address.
Items returned without a RMA number will not be processed.
We will require that you send along with the unused product, a brief letter explaining what happened and what went wrong that made you return the product.
We suggest that you use a reputable carrier service when returning your goods, with a tracking number to confirm delivery.
We will issue the refund once the product has been received.
Please pack all returns appropriately.
Return freight cost is at the expense of shipped.
In the event that you receive defective or damaged merchandise, we will replace the item at no cost to you as long as it is reported within 7 days of receipt of the merchandise.